Oracle Transformation
We are Updating the Tools We Use to Support You
We’re embarking on an exciting journey to implement Oracle Enterprise Resource Planning (ERP) and Customer Experience (CX) at all our sites. This significant step forward will unify our approach, making us truly OneASTEC, and elevate our ability to serve you.
We are deeply committed to strengthening our partnership with you, and these updates are a testament to that commitment. Our goal is to be an even better partner to you. This transformation is aimed at helping you connect more seamlessly with us, ensuring that we can better understand and cater to your unique needs. We believe that by enhancing our customer support tools and streamlining our processes, we can serve you more effectively and provide the exceptional service you expect from Astec Industries.
What long-term benefits can you expect once the Oracle Transformation is complete?
- Efficiency Boost: Faster service and smoother operations mean quicker responses to your needs.
- Tailored Service: Personalized experiences ensure we understand and meet your unique requirements.
- Speedy Orders: Real-time updates mean faster delivery, ensuring you get what you need promptly.
- Adaptability: We can grow with you, ensuring our service remains top-notch no matter how big you get.
- Mobile Convenience: Access our services on the go, making your experience more flexible and convenient.
- Cost Savings: By optimizing our processes, we ensure you get the best value without sacrificing quality.
NOTE: Roadtec (Manufacturers Rd.) and our corporate locations are live on Oracle.
On April 1, 2024, Heatec (Wilson Rd.) and Rexcon (Burlington) will go-live. All other Astec entities will continue operations as-is until Oracle has launched at their site.
What changes can you expect when working with sites that have launched Oracle?
New, consistent and polished paperwork design
As each site launches Oracle, expect a sleek and unified look across all your interactions with Astec. From invoices to contracts, and even terms and conditions, everything will reflect our commitment to delivering a seamless and polished experience.
Take a sneak peek at some samples of our updated paperwork below. Please share these examples with your accounting team to ensure they recognize and trust our new documentation.
Consistent parts numbering across the organization
We’re streamlining our part numbering system for consistency across the organization, making it quicker and easier for you to find the parts you need, for any machine. While we’re transitioning, it may take a bit of time to locate the old part numbers. We ask for your patience and understanding during this process.
Rest assured, our customer service team is dedicated to assisting you promptly and efficiently. If you ever need support, we’ll do our best to quickly reference and provide you with the new part numbers. Your convenience is our priority, and this update is designed to enhance your overall experience with us.
Streamlined, consistent Accounts Receivable (AR) support
Streamlined AR processes that are effortlessly understandable and navigable for both customers and support staff alike. Our commitment to uniformity ensures that support is delivered consistently across all interactions, providing a reliable experience for every customer.
DocuSign
Use DocuSign to securely upload, sign and return documents digitally. DocuSign is a trusted solution for safe, secure management of paperwork and contracts.
