36 Minutes: How MyAstec Turned a Trade Show Demo into a Solved Problem 

At CONEXPO-CON/AGG 2026, an Astec customer stopped by the booth for a MyAstec demo. Thirty-six minutes later, they had a diagnosed wear problem, an engineering fix, and a parts quote in hand, all without leaving the floor.

During live demonstrations of MyAstec, the Astec team connected with Principio Asphalt, a customer whose plant (21-174) had recently been fully digitized within the platform. This included comprehensive parts data and detailed 3D models following a final round of data ingestion and validation. Although the customer had not yet been formally onboarded, the system was ready to deliver immediate value. 

 They Saw Their Own Plant 

When representatives from Principio Asphalt visited the Astec booth, the team pulled up their specific plant in MyAstec and walked through a fully interactive, real-time model. Seeing their own plant digitally recreated in real time provided immediate relevance and engagement. 

Following the demo, Todd Lester, Superintendent at Principio Asphalt, requested a closer look at the plant’s baghouse to investigate a wear concern he had been monitoring. 

 They Found the Problem 

Using MyAstec’s advanced 3D capabilities, the team conducted a sectional analysis of the baghouse. The digital model allowed them to remove the top of the unit and virtually “enter” the structure, where Lester identified the exact area experiencing wear. 

This transformed the interaction from a simple demonstration into a collaborative diagnostic session on the show floor. 

 Astec Engineered the Fix 

To address the issue, Mike Varner, Astec’s Director of Engineering, was brought into the conversation. Working directly within the 3D model, the team quickly evaluated the situation and developed a practical solution. 

Varner recommended adding ceramic tile to the existing skimmer plates to reduce wear and extend equipment life. The team used the model to clearly show where the tiles should be installed, eliminating ambiguity and accelerating decision-making. 

 36 Minutes to a Quote 

With a solution defined, the Astec team submitted a Request for Quote (RFQ) through MyAstec in real time. A complete parts quote was returned in just 36 minutes. 

While the customer did not immediately issue a purchase order due to travel during ConExpo, MyAstec’s automated follow-up ensured the opportunity remained active. The system programmatically followed up on the quote, and the customer subsequently placed the order. 

Redefining Customer Support with MyAstec 

This interaction highlights how MyAstec is transforming the customer experience by: 

• Providing real-time access to plant-specific data and 3D models 

• Enabling faster diagnostics and collaborative problem solving 

• Connecting engineering expertise directly with parts and service solutions 

• Automating follow-up to keep projects moving forward 

What used to require multiple site visits, phone calls, and extended timelines was completed in a single interaction within an hour. 

Driving the Future of Solutions 

Astec continues to invest in tools like MyAstec to help customers reduce downtime, improve efficiency, and extend the life of their equipment. By combining digital models, data, and engineering expertise on a single platform, MyAstec enables faster, smarter decisions when they matter most. 

This wasn’t a preview of what Astec might do someday. It happened live, in front of the customer, on a plant that wasn’t even onboarded yet. That’s not a demo. That’s the future of service and solutions, already running.