Astec Service: Built On Experience
Astec’s commitment to its customers extends beyond making the sale. Long-after start-up, Astec is committed to ensuring our equipment operates dependably through expert support.
Our experienced team of service professionals understand that lost time is lost profit. That’s why Astec is committed to responding to service requests in a timely manner. Support is available around the clock, around the world. A fully staffed, dedicated service team means a knowledgeable representative is always available to offer assistance through phone or internet support no matter the time or day.
Astec’s service department provides a truly all-encompassing service portfolio, not only for Astec equipment but also for competitors’ equipment.
423-867-3754
24/7/365 Call Center Support
- Technical support over the phone
- Astec / Dillman / Heatec
- Remote connection to Astec controls via the internet
Plant and equipment installs, plant teardowns and moves, silo repairs and industrial piping and tank farm installs.
Efficient planning minimizes downtime, local regulations and permits play a key role and Astec has an extensive history and experience with permitting and regulations. Safety, efficiency, and compliance are paramount throughout the process.
Inspecting and tuning the burner optimizes fuel efficiency, emissions control, and product quality. Expert adjustments enhance performance, reduce waste, and meet environmental regulations effectively.
Astec burner and combustion tuning is available for any brand equipment and can include safety checks, performance and compliance evaluation, as well as any necessary troubleshooting or adjustments.
Professional plant calibration and troubleshooting with Astec experts offers numerous advantages. Accurate calibration optimizes processes, enhancing efficiency and mix quality. Timely troubleshooting minimizes downtime, reducing production losses. Improved calibration and problem-solving can lead to lower maintenance costs and increased overall productivity.
Astec service professionals are available to install our controls at your facility. Using our techs helps the install proceed smoothly thanks to our experience and knowledge of both the controls and the equipment. By supporting its own control systems, Astec offers its customers a single source able to provide faster issue resolution.
Astec service techs are also available to assist with controls retrofits to help you realize the benefits of upgrades quickly.
Asphalt plant inspections ensure operational safety, environmental compliance, and production quality. They prevent accidents, minimize environmental impact, and maintain industry standards for efficient asphalt production.
Full plant inspections provide a comprehensive check of all plant equipment and major components including the drum and burner. In addition, individual equipment inspections and robotic inspections for silos are available.
Astec is committed to offering industry-leading customer training options. Through the hands-on training experience at our annual schools in Chattanooga, we empower our customers to maximize the potential from our equipment.
Astec also offers on-site training tailored to specific site needs through customized on-site training. On-site training promotes hands-on learning directly related to your facility and your equipment.